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| Applying Lean Principles to Improve Agency Outcomes |
Thursday, September 18, 2008 11:00 AM
Warren Helfrich
Canadian Outcomes Research Institute
Amir Rasheed
TP Systems
This is the final presentation in of our series of webinars on improving organizational performance and outcomes measurement.
This presentation will introduce the concepts surrounding “Lean Principles” and how they can be applied to your organization. Lean concepts were originally created by Toyota for its manufacturing processes, but now are being increasingly used in human services sector. Lean is a process improvement principle which aims to redesign work processes to reduce waste and improve client safety, quality and outcomes.
In this webinar you will learn:
- Key Lean concepts
- How Lean applies to human services
- How applying Lean can be used improve service outcomes
| | Identifying Outcome Measures that Matter |
Tuesday, April 22, 2008 11:00 AM
Warren Helfrich
Canadian Outcomes Research Institute
Amir Rasheed
TP Systems
Choosing the right outcome measures can lead to:
- Increased funding
- Better clinical outcomes
- Greater client satisfaction
- Improved operational performance
This FREE 45-minute web seminar will show you how to choose outcomes measures that are contextually relevant to your organization. We will take you on a journey from the theoretical to practical application of tools to determine outcomes measures that will best meet your organization's needs.
| | Driving Towards Outcome Evaluation: Using Logic Models |
Tuesday, February 12, 2008 11:00 AM
Warren Helfrich
Canadian Outcomes Research Institute
Amir Rasheed
TP Systems
Logic Models are one of the fundamental tools used to help health and human services organizations better understand the relationship between the services they are providing and the resulting outcomes. This webinar discusses how one fundamental tool can help organizations define and structure the collection of client outcomes.
You will learn how to:
- develop logic models
- link logic models to outcome measurement and performance evaluation
- use logic models to improve accountability and planning
| | Defining Clear Program Outcomes |
Tuesday, December 04, 2007 1:30 PM
Warren Helfrich
Canadian Outcomes Research Institute
Amir Rasheed
TP Systems
Are you confident when defining, implementing, evaluating and using outcomes in your organization? In this online seminar you will learn how to overcome the challenges associated with defining clear outcomes that meet your program needs.
You will learn how to:
· differentiate between outcomes and outputs
· establish a process for developing clear outcome measures
You will be shown examples of effective outcomes measures.
"Defining Clear Program Outcomes" is the second in a series of online seminars sponsored by TP Systems and the Canadian Outcomes Research Institute that will walk you through the logical progression of outcomes within community agencies.
| | Social Services: Driving Towards Accountability |
Tuesday, November 06, 2007 1:00 PM
Cathy Deluca
TP Systems
Amir Rasheed
TP Systems
The need for accountability is the driving force behind the need for an organization to be accredited and to be able to report on the outcomes of service delivery. Organizations are increasingly adjusting their processes to ensure that these requirements are being met. In this informative webinar, you will gain a better understanding of:
- Meeting national and international standards
- Supporting requirements for funders
- Supporting best practices and processes for service delivery
- Measuring Outcomes
- Improving accountability
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In less than 45-minutes, we will show you, through a personalized, live web demonstration why
SectorLynx is one of the most powerful case management systems for family and community services agencies.
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