Support

TP Systems staffs a service desk with both technical and application experts. Our expert resources have an intimate knowledge of how SectorLynx works and how it can be applied to real-world situations and problems. Their education and agency background, along with extensive SectorLynx training makes them uniquely qualified to understand the information needs of your organization and system users.

Ongoing support is available by phone and e-mail. Support events are logged, monitored and reviewed for quality purposes. Our service desk is available by phone from 8:00 a.m. to 5:30 p.m. (Pacific Time), Monday to Friday, to answer any questions, concerns or problems from SectorLynx customers. Over 90% of all support cases are resolved within 48 hours.

We also offer after-hours support in case of emergencies. Staff is available on-call when pre-arrangements have been made.

Finally, your Account Manager is available for regular meetings. This is a fast, convenient and easy way to ask questions, discuss problems, or offer comments and suggestions directly to our staff about non-critical application issues.